Terms of Services
Terms of Service
Overview
Welcome to Essentra Health.
These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these terms and any policies referenced throughout the site.
If you do not agree with these terms, please discontinue use of the website and do not purchase our products.
Essentra Health reserves the right to amend these Terms of Service at any time. Updated versions will be published on this page and become effective immediately upon publication.
Our online store is powered by Shopify, which provides the e-commerce infrastructure used to process and manage customer orders.
1. Website Use
By using this website, you agree to use it only for lawful purposes.
You must not:
- Use the website in a way that could damage, disrupt, or impair its operation.
- Attempt to gain unauthorised access to any part of the website, systems, or networks.
- Copy, distribute, reproduce, or commercially exploit website content without our prior written consent.
- Use our website for fraudulent or misleading purposes.
We may restrict or terminate access to the website where misuse is suspected.
2. Product Information and Pricing
We aim to ensure all information displayed on our website is accurate and up to date. However, occasional errors relating to product descriptions, pricing, availability, images, or other information may occur.
Essentra Health reserves the right to correct any errors, update information, or cancel orders where inaccurate information has been displayed.
Product prices may be adjusted at any time without prior notice.
3. Orders
Submitting an order does not guarantee acceptance of that order.
We reserve the right to decline, limit, or cancel any order for reasons including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Unusual purchasing behaviour
- Breach of these Terms of Service
Where payment has already been received for a cancelled order, a full refund will be issued.
4. Account and Billing Information
Customers are responsible for ensuring that all information provided during checkout is accurate and current.
Incorrect billing, shipping, or contact information may result in delays, additional charges, or cancellation of an order.
5. Privacy
Any personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described in that policy.
6. Product Availability
Product availability may change without notice.
As Essentra Health works with multiple suppliers, stock levels may occasionally change before website inventory can be updated.
If an item becomes unavailable after purchase, we may cancel the order and provide a refund for the affected item.
7. Health Information Disclaimer
Information provided on this website is intended for general educational and informational purposes only.
Nothing published on this website should be interpreted as medical advice, diagnosis, treatment, or a substitute for professional healthcare guidance.
Customers should seek advice from a qualified healthcare professional before using any supplement, particularly if pregnant, breastfeeding, taking medication, under medical supervision, or managing a health condition.
Individual experiences and outcomes may differ from person to person.
8. Limitation of Liability
To the maximum extent permitted by law, Essentra Health is not responsible for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the remedies available under applicable Australian consumer laws.
9. Australian Consumer Law
Nothing in these Terms of Service is intended to exclude, limit, or override rights that consumers are entitled to under the Australian Consumer Law.
Customers may be entitled to refunds, replacements, repairs, or other remedies where products fail to meet applicable consumer guarantees.
10. Updates to These Terms
Essentra Health may revise these Terms of Service from time to time.
Any changes will be published on this page and will take effect from the date they are posted.
Continued use of the website following any updates indicates acceptance of the revised terms.
11. Contact Us
If you have questions regarding these Terms of Service, please contact: