Privacy Policy

Last Updated: June 2026

At Essentra Health, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or interact with our services.

By accessing our website or purchasing from us, you agree to the collection and use of information as outlined in this Privacy Policy.

Information We Collect

When you visit the Essentra Health website, certain information is automatically collected from your device. This may include:

• IP address
• Browser type and version
• Device information
• Time zone settings
• Pages visited on our website
• Products viewed
• Referring websites and search terms
• Website interaction data

This information helps us understand how visitors use our website and allows us to improve the customer experience.

When you place an order or attempt to place an order, we may collect personal information including:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
• Order history

Throughout this Privacy Policy, "Personal Information" refers to both information collected automatically from your device and information provided during the ordering process.

Cookies and Tracking Technologies

Essentra Health uses cookies and similar technologies to improve website functionality and analyse website traffic.

These technologies may include:

• Cookies
• Website tags
• Pixels
• Log files
• Analytics tools

These technologies help us remember preferences, understand visitor behaviour, measure advertising performance, and improve our website.

You can choose to disable cookies through your browser settings; however, some website features may not function correctly.

How We Use Your Information

We use Personal Information for purposes including:

• Processing and fulfilling orders
• Arranging shipping and delivery
• Providing invoices and order confirmations
• Responding to enquiries and customer support requests
• Detecting and preventing fraudulent transactions
• Improving our website, products, and services
• Analysing website performance and customer behaviour
• Sending marketing communications where permitted by law

Where you have subscribed to marketing communications, you may unsubscribe at any time using the unsubscribe link provided in our emails.

Sharing Your Information

Essentra Health does not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Product suppliers responsible for dispatching your order
• Marketing and analytics platforms
• Professional advisers and legal authorities where required

Information is only shared where reasonably necessary to provide our products and services or to comply with legal obligations.

Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to offer products and process transactions.

Information submitted through our website may be stored and processed through Shopify's secure systems in accordance with Shopify's own privacy practices.

Analytics and Advertising

We may use analytics and advertising tools, including services provided by Google, Meta (Facebook), and other marketing platforms, to better understand website usage and measure the effectiveness of advertising campaigns.

These services may collect information about your interactions with our website and advertisements.

You may manage your advertising preferences through the settings provided by the relevant platform.

Legal Disclosure

We may disclose personal information where required by law, regulation, court order, government authority, or where necessary to protect our legal rights, customers, business operations, or property.

Data Retention

We retain order and customer information for as long as reasonably necessary to:

• Provide our services
• Meet legal and taxation obligations
• Resolve disputes
• Enforce agreements

You may request access to or correction of your personal information by contacting us.

Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure, or alteration.

While we implement appropriate security measures, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

The Essentra Health website is intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children.

Your Rights

Subject to applicable privacy laws, you may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete, or out of date.

To make a privacy-related request, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or operational needs.

The latest version will always be available on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Essentra Health

Email: info@essentrahealth.com.au